Refunds and Returns Policy

Effective Date: 16 November 2024

At Game Tech, we are committed to ensuring customer satisfaction. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and requesting refunds. By purchasing from our website, you agree to the terms outlined below.

For any questions or concerns, please contact us at:
Email: game01tech@gmail.com

1. Eligibility for Returns

We accept returns for most physical products under the following conditions:

• The product is returned within 14 days of the delivery date.
• The product is unused, in its original packaging, and in the same condition as when received.
• Proof of purchase (order confirmation or receipt) is provided.

Exceptions

• Non-returnable items: Customized or personalized products.
• Damaged or worn items: Products showing signs of use, wear, or damage caused by the customer.

2. How to Initiate a Return

To initiate a return:

1. Contact Us: Email game01tech@gmail.com with the following details:

• Order number
• Product name and reason for return
• Photos of the product (if damaged or defective)

1. Wait for Approval: We will respond within 3 business days to approve or deny your return request. If approved, we will provide return instructions and a return shipping address.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product was defective or incorrect upon delivery.
• We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved:

• Refunds will be issued to your original payment method within 14 days.
• Shipping fees from the original order are non-refundable, except for defective or incorrect items.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 7 days of delivery at game01tech@gmail.com.
• Provide photos or videos clearly showing the damage or defect.
• We will replace the product or issue a full refund, including return shipping costs, once we verify the claim.

6. Exchange Policy

We do not offer direct exchanges. If you wish to replace an item, please follow the return process for a refund and place a new order.

7. Restocking Fees

We do not charge any restocking fees for eligible returns.

8. Processing Timeframes

• Return Approval: Up to 3 business days after your return request is received.
• Refund Issuance: Within 14 days after the returned item is received and inspected.

9. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:
Email: game01tech@gmail.com

We strive to make the return and refund process as smooth as possible while ensuring fairness for both parties. Thank you for choosing Game Tech!